Refund and Returns Policy
We value your satisfaction and want to ensure that each Thangka painting purchase is a pleasant experience. Please take a moment to review our Return and Refund Policy.
To be eligible for a return, please ensure the following conditions are met:
- Your request for a return must be submitted within 24 hours from the time of you receiving the product .
- The Thangka painting must be in the same condition as when you received it.
- The Thangka painting must be in its original packaging.
- Shipping costs for returning the Thangka painting will be your responsibility unless the return is a result of our error.
To initiate a return, please email us at info@soulfulthangka.com
Once we receive your returned Thangka painting, we will inspect it to ensure it meets the eligibility criteria. If approved, we will initiate a refund to your original method of payment. Please allow 15 business days for the refund to be processed.
We reserve the right to amend this Return and Refund Policy at any time to adapt to changing circumstances or legal requirements. We recommend reviewing this policy periodically to stay informed.
By making a purchase on our website, you acknowledge that you have read and agree to our Return and Refund Policy.
Thank you for choosing us for your Thangka painting needs. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.